Quality Assurance IT Manager

Quality Assurance IT Manager

CT Paid Leave Employee

Recruitment #250403-6500VR-001

Location

Hartford, CT
 

Date Opened

4/8/2025 12:00:00 AM

Salary

$106,755 - $145,565 annually

Job Type

Open to the Public

Close Date

4/15/2025 11:59:00 PM

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The State of Connecticut, CT Paid Leave Authority (the "Authority") has an anticipated opening for an experienced Quality Assurance /Information Technology Manager.

WHAT WE OFFER:
Visit our new State Employee Benefits Overview page!

• The opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
• Professional growth and development opportunities
• A healthy work/life balance to all employees

POSITION HIGHLIGHTS
Unclassified, Full time, 40 hours per week

• Monday through Friday
• First shift
• Location: Hartford, CT
• Hybrid work environment (combination of on-site and remote work) may be available

THE ROLE

The Quality Assurance Manager will be responsible for overseeing and maintaining quality assurance test cases, test executions and strategies, assisting in designing automated solutions and collaborating with development teams to ensure successful production releases.

ABOUT THE AUTHORITY

The CT Paid Leave Authority is a quasi-governmental agency formed by statute and signed into law in 2019. Its mission is to help Connecticut’s workforce navigate health challenges and life changes with greater financial security.  Through a trust funded by workers, the Authority makes benefits payments to eligible workers when the worker takes a leave from work to care for themselves or a family member. 

Selection Plan

PLEASE LIST ANY OTHER JOB-RELEVANT LICENSES OR CERTIFICATIONS IN THE “LICENSES AND PROFESSIONAL CERTIFICATIONS” SECTION. 
 

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.     

BEFORE YOU APPLY: 

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.  
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. 
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. 
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State.  Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov. 
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY: 

• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).   
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! 
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.  
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.  
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP: 

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Jasmyn Raymond at Jasmyn.Raymond@ct.gov. 

Join the State of Connecticut and take your next career step with confidence!

EXAMPLES OF DUTIES

• Supervise Authority Quality Assurance team members by providing career development, mentorship and training.
• Act as point of contact for team members through testing cycles.
• Source and manage quality assurance consultants or contractors required for projects.
• Manage quality assurance needs within software development life cycle of an Agile development team.
• Continuously streamline and improve QA testing cycle to ensure test planning, execution, and reporting are effective, well-coordinated and transparent.
• Understand and translate business and technical requirements into test cases for new and updated functionalities being released into Production.
• Drive development, management and execution of test plans for each release.
• Estimate quality assurance effort, including time or resources needed, to management team.
• Prioritize efficiently and make practical tradeoffs between time, resources and testing levels.
• Continue advanced knowledge and capabilities in various testing cycles, such as smoke testing, accessibility testing, regression testing and performance testing.  
• Document, review and triage bugs to determine if the issue is a defect which should be reviewed by the development team, an enhancement to consider or a testing error.
• Maintain an advanced understanding of the current and future capabilities of the CT Paid Leave platform, including the interrelationship and dependencies of processes and functions of the platform.
• Identify, document and report when a process or user experience can be improved upon.
• Clearly communicate testing cycle successes, failures, concerns and status to management and stakeholders in a timely manner.
• Provide training and knowledge sharing to team members.
• Identify opportunities for automated testing processes and assist in developing a healthy backlog for automated testing.
• Assist with selection of third-party automated testing tools or design of in-house automated testing tools, including providing a continuous feedback loop for upcoming iterations.
• Utilize Agile methodology to participate in sessions such as refinement, planning, deployments and retrospectives.
• Actively acknowledges individual and team accomplishments.
• Fosters collaboration by promoting cooperative goals, building trust and enlisting others in a common vision.
• Sets an example by acting in ways that are consistent with shared department values.

KNOWLEDGE, SKILL AND ABILITY

• Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.
• Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.
• Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.
• Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.
• Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.
• Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.
• Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Three (3) years of the General Experience must have been in a lead capacity.

NOTE: For state employees this is interpreted to be at the level of an Information Technology Analyst 3.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
• A Master’s degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.
• For state employees four (4) years of experience as a Computer Operations Supervisor may be substituted for the Special Experience.

PREFERRED QUALIFICATIONS

• Experience in technical capabilities of Salesforce and Mulesoft platforms.
• Experience in developing product knowledge and translating business and technical requirements into testing needs.
• Experience in planning and overseeing testing cycles, including smoke testing, accessibility testing, regression testing and performance testing.
• Experience with identifying, designing and utilizing automated testing solutions.
• Experience in leading, guiding and mentoring quality assurance team members through software development lifecycle.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.