Compliance Manager

Compliance Manager Job Description: Risk management role that leads compliance operations and new carrier onboarding. Problem-solver in a fast-paced setting, with a risk averse mindset, focused on tactical risk management through detailed investigation and deductive reasoning. 

Job Responsibilities:  

Fraud Incident Management: 

• Responsible for working with authorities and supporting parties in the event of a fraud or theft incident.
• Lead relationships with fraud and theft prevention partners.
• Responsible for managing all fraud and theft incidents through resolution, in support of cross-functional stakeholders.

Carrier Compliance and Onboarding: 

• Lead compliance and carrier onboarding workstreams, with a focus on throughput and efficiency while ensuring risk management policy compliance.
• Primary liaison with Highway, our compliance and onboarding partner.
• Lead enhancements to compliance process and systems.
• Ensure stakeholders are sufficiently trained and follow company procedures.

Stakeholder Management: 

• Build strong relationships with stakeholders to help facilitate timely flow of compliance workstream and stage-gating for carrier onboarding.
• Ability to build trust and confidence with stakeholders across the organization as a representative for the compliance and onboarding workstream.
• Communicate effectively with business stakeholders as to why carriers are acceptable or unacceptable for onboarding.
• Facilitate meetings, workshops, and discussions to scope and implement future enhancements to company processes or policies for compliance and onboarding.

Continuous Improvement and Innovation: 

• Stay current with industry trends, best practices, and emerging technologies related to fraud prevention and cargo theft mitigation.
• Identify opportunities for process improvement, automation, and innovation to drive efficiency and effectiveness within the compliance and onboarding workstreams.
• Actively contribute to the continuous improvement of business processes, systems, and practices.

Perform other duties as assigned. 

Qualifications: 

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management or related field.
• Proven experience in company compliance, risk management, or incident investigation.
• Experience in law enforcement or insurance investigation preferred.
• Transportation Management experience recommended.
• Strong problem solving and investigative acumen, with extremely high attention to detail.
• Excellent communication, collaboration, and stakeholder management skills.
• Ability to work effectively in a very fast-paced and dynamic environment with multiple priorities and stakeholders.