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Temporary IT Service Desk Technician (3 Vacancies)

College of Charleston: Human Resources
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Temporary IT Service Desk Technician (F/T*) (3 Vacancies) (Re-Announcement)

Posting Details

POSTING INFORMATION

Internal Title

Temporary IT Service Desk Technician (F/T*) (3 Vacancies) (Re-Announcement)

Department

IT Support Services

Minimum Requirements

Associate degree or High School Diploma and two years computer troubleshooting and repair experience, or any equivalent combination of education, training, and experience. Experience in a call support center environment is preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Proficient knowledge with PCs, MACs, Network devices, printers, VoIP and other computer peripherals. Proficient analyst, technical and troubleshooting skills. Knowledge of file servers, application servers and print servers. Knowledge of campus applications. Knowledge of computer/network operation systems and client software. Must have knowledge of networks with Ethernet, TCP/IP, wireless and other network protocols. Excellent customer service, communication (oral and written) and interpersonal skills. Ability to follow procedures and keep accurate records.

Additional Comments Regarding Position

Must be willing to work occasional evening and weekend hours. Must participate in on-call after hours support. Occasional travel may be required.

*The candidate filling this position may be eligible for healthcare benefits.

Special Instructions to Applicants

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

**Pay rate is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

Hours Per Week

40

Pay Rate

**$20.25/HR

Posting Date

10/29/2025

Closing Date

11/12/2025

Benefits

  • Health/Dental/Vision – Click Here
  • Life Insurance
  • Long Term Disability
  • Retirement
  • Free CARTA Bus Service
  • Employee Assistance Program (EAP)

Open Until Filled

No

Posting Number

T202513

EEO Statement

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.

Quicklink for Posting

https://jobs.cofc.edu/postings/17050

Job Duties

Job Duties

Activity

Provides first-line chat, e-mail, telephone and walk-up support to clients for PC, network, software and other related issues. Monitors ITSM software for online requests submitted by clients. Documents and closes all calls and work orders in ITSM software.

Essential or Marginal

Essential

Percent of Time

35

 

Activity

Analyzes and resolves problems with PC’s, Apple computers, cellular telephones, printers, scanners and other peripherals in a quality and timely manner. Installs and supports client software. Supports and resolves problems with client connections to College VPN. Primarily uses remote connections for troubleshooting.

Essential or Marginal

Essential

Percent of Time

25

 

Activity

Interacts with the knowledge base to contribute and obtain relevant information for the organization and end users. Reviews, creates, completes and submits knowledge base articles for publication making sure articles adhere to defined standards.

Essential or Marginal

Essential

Percent of Time

20

 

Activity

Analyzes and resolves problems with VoIP in a quality and timely manner. Submits work order requests for adds, moves, changes, cabling and trouble reports to VoIP vendor.

Essential or Marginal

Essential

Percent of Time

10

 

Activity

Supports virus software and assists user with recovery from viruses. Assists in the campus IT disaster and recovery plan when necessary.

Essential or Marginal

Essential

Percent of Time

5

 

Activity

Assists with IT project implementations.

Essential or Marginal

Marginal

Percent of Time

5