Front Desk Associate

Thanks for your interest in working for Commonwealth Sports Club!

We are looking for a Part-Time Front Desk Associate to join our team. The ideal candidate would have availability on evenings, weekends, and a willingness to pick up the occasional shift that comes up. Even more ideal if you can work holidays!

Some things about us:

 We offer studio-quality programming in group fitness, personal training and Pilates equipment as well as amenities such as a salt water swimming pool, hot tub, locker rooms, sauna, steam room, towels and parking.

But we’re so much more than just classes, equipment and amenities. We empower our members to be successful by providing them with the knowledge and guidance they need. 

JOB DESCRIPTION

● Provide the highest level of customer service to members, prospective members, and guests 

 ● Navigate basic questions and have proficient knowledge of membership, services, and billing inquiries, and use of Mindbody. 

● Assist in membership inquiries in absence of management. 

● Be responsive to member feedback and complaints and escalating issues to club management team as necessary. 

● Fully process point of sale transactions. 

● Professionally lead members to solutions or guide them to other employees to efficiently solve problems. 

GENERAL DUTIES

 ● Checking members in and assisting as necessary

● Answering phone calls

 ● Answering all membership/club questions and taking tours of club 

● Sending emails including inquiries, requests, maintenance needs, and general information. 

● Refilling supplies and returning equipment to proper place 

● Running laundry/folding towels 

● Light filing of forms- both physical and electronic 

● Keeping note of any updates during shift 

● Being proactive and self-aware for the overall proficiency of the club

PAY + BENEFITS

• $17/hr
• Flexible Schedule
• Complimentary gym membership! (comes with access to facility + pool, hot tub, sauna, steam room, group fitness classes)