Customer Service Representative III - Collections

This position is Open until filled. Early applications are encouraged as the position may close before the listed deadline once a suitable candidate is found.

Summary of Job Duties:

The Customer Service Representative III serves as the first point of contact for customers seeking assistance with parking services. This role involves responding to inquiries, resolving parking issues, processing payments and appeals, and providing clear, courteous communication in-person, over the phone, and via email.

This position is governed by state and federal laws and agency/institution policy.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Minimum Qualifications:

High school diploma or equivalent

At least one year of customer service or administrative experience

Preferred Qualifications:

Associate degree from an accredited institution of higher education

At least two years of cashier experience

Proficiency in Spanish and English

Knowledge, Skills & Abilities:

Proficiency with computers and standard office software

Knowledge of or ability to learn parking regulations and systems

Knowledge of basic mathematics

Strong communication and problem-solving skills

Ability to maintain professionalism in difficult and stressful interactions

Ability to research files, verify information, and complete forms and applications

Ability to compile data, prepare reports, and maintain files

Salary Information:

$39,930.00

Required Documents to Apply:

Cover Letter/Letter of Application, License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Sherry Williams, sdw025@uark.edu