State of North Carolina Administrative Specialist I
Description of Work
This Position is an Anticipated Vacancy - 9/12/25
Salary Recruitment Range: $37,782 - $46,062
Salary Grade: NC08
This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.
Mission of the Department of Insurance:
The North Carolina Department of Insurance's mission is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect.
North Carolina Department of Insurance offers rewarding careers in a number of different fields that helps us protect consumers and regulate the insurance industry in North Carolina. But that’s not all that we do! NCDOI also investigates insurance fraud. We set standards for and inspect fire stations, regulate engineering codes and work with building inspectors in every corner of North Carolina.
If you’re interested in a career that will help make North Carolina a safer and better place to live while working with some of the best professionals in the industry. Apply today!
For more information about NCDOI: http://www.ncdoi.gov/
Primary Purpose of the Position:
The primary purpose of this position is to serve as an administrative assistant for the SHIIP Division. This involves clerical and telephonic support to SHIIP and SMP staff members, This position provides a variety of business and clerical support functions to the SHIIP Division.
Responsibilities include, but are not limited to:
- Receive inbound calls from consumers and routing calls to the appropriate area.
- Schedule and maintain consumer counseling appointment requests for the Division.
- Prepare and process all daily incoming and outgoing mail for the Division.
- Data entry into federal and agency specific data reporting systems and the volunteer management platform.
- Scan and upload consumer complaint information.
- Serve as the Division liaison for building and IT ticket issues.
- Provide back-up administrative support to the SHIIP Office Manager.
- Maintain inventory of all publications and incentive items. This includes keeping the storage room neatly organized and accessible. This position will coordinate with Department personnel on all vendor deliveries and will be responsible for unloading and stocking boxes in the storage room. Some heavy lifting up to 40lbs, bending, stretching, and climbing will be required.
- Coordinate and prepare the fulfillment of the online publication and incentive item order requests.
- Other duties as assigned that have a direct impact on the operations efficiencies.
Benefits of NC State Employment:
We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include:
- 12 Annual paid Holidays
- North Carolina State Health Plan administered by AETNA
- Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
- NC State Retirement(TSERS)
- WeSave Employee Discounts
Learn more about employee perks/benefits:
Knowledge, Skills and Abilities / Competencies
Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.
Management Preferences:
- Demonstrated professional communication skills both orally and in writing.
- Demonstrated working knowledge of software and systems, including Microsoft Suite.
- Demonstrated strong organizational skills and ability to multitask.
- Demonstrated working knowledge of data collection and storage to compile, filing, assimilate, and organize printed and electronic information.
Minimum Education and Experience Requirements
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information
For consideration for this vacancy, all applicants must complete an online application using the “APPLY” button above. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for consideration. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript.
To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.
The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinary action, and possible criminal prosecution.
The Department of Insurance/Industrial Commission is an Equal Employment Opportunity employer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.
***INCLUDE ALL RELEVANT EDUCATION, WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION***
***Applications with "see attached" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***
- Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC, your academic credentials will be verified.
- Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
- Applicants seeking Veteran's Preference under N.C.G.S .126 must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.
Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system. Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which they have applied.