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Integrated Support Center Section Manager- Staff Services Manager III

State of California, Employment Development Department

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Join Our Team as a Staff Services Manager III (SSM III): Lead Innovation and Impact at the Integrated Support Center!

Are you a visionary leader ready to make a difference in a fast-paced, mission-driven environment? Do you thrive in dynamic environments where strategy, innovation, and collaboration intersect? The Disability Insurance (DI) Branch is looking for a forward-thinking and results-oriented Staff Services Manager III (SSM III), under the administrative direction of the DI Command Center Division Chief. In this pivotal role, you will lead two essential groups: the Integrated Support Operations Group and the Integrated Technical and Analytical Support Group. Together, these teams are responsible for delivering critical support functions that enable the success of both the Disability Insurance and Paid Family Leave programs. The successful candidate will play a key role in advancing operational excellence and aligning support functions with organizational objectives and the evolving needs of the program.

This is a unique opportunity to lead a high-impact section at the intersection of innovation and public service. As a key leader, you will drive workforce optimization strategies, oversee integrated operations, and manage enterprise-level reporting and analytics that support program performance and workforce development. The ideal candidate will inspire and engage teams, promote cross-functional collaboration, and champion data-informed decision-making to drive ongoing improvement.

This role offers the chance to shape the future of support services within one of the state's most impactful benefit programs. If you're ready to lead with purpose, innovate with intention, and drive meaningful change, we invite you to apply and contribute to the continued success of our mission.